Return Policy

ERGO SYSTEMS RETURN POLICY

It is our goal to provide our customers with 100% satisfaction. If, for any reason you are not satisfied with our products, please contact us.

• Please open all boxes immediately and check contents. We must be notified of any damage or other problems within 2 days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.
  


• The following policy applies to all orders local or International.
  


• Product returns for credit needs to be requested within 30 days of order.
  


• All requests for warranty repair/replacement and returns must be accompanied by a proof of purchase made through a distributor or outlet from where the product was originally purchased. Proof of purchase may be emailed to support@ergosys.net or faxed to 1-866-899-5389.
  


• All returns must have a Return Authorization Number (RMA#). Email support@ergosys.net with proof of purchase and reason for return with your complete address and phone # or call 1-888-ERGOSYS to receive RMA #. No returns will be accepted without receiving prior return authorization.
  


• Issuance of RMA # is authorization for return and not for credit.
  


• The RMA# issued is valid for only 15 days. Products received beyond 15 days shall not be accepted and will be returned to the customer at the customer’s expense.
  


• The RMA# will not be extended or reissued.
  


• Returned merchandise must be in a re-sellable condition, in the original packaging and must include manuals, warranty cards and all accessories provided. All returns will be inspected by our returns department.
  


• Partial returns and or damaged goods will not receive a full credit. Items damaged through “wear and tear” or due to return shipping damage will receive PARTIAL or NO CREDIT.
  


• Returned items will incur a twenty percent restocking fee on the retail price (Any offer prices will not be considered).
  


• Return shipping charges or drop ship charges, are not refundable.
  


• Please return your product with “Signature required” and insured for your purchase amount, as we cannot accept liability for items lost in transit. All Fees and shipping costs associated with returned items are to be paid by the customer. We cannot accept returns that are sent COD.
  


• Complete refunds do not include the original shipping cost for items sent to customer.
  


• Please allow 10 – 15 days for your return to be delivered and inspected.
  


• A credit memo or credit in monies by check or credit card will be issued following the product return and inspection.
  


• If the product was purchased from a distributor the return request must be made through the distributor.
  


• The RMA # must be prominently displayed on the shipping label of boxes containing the returned product.

REFUSED ORDERS

Credit for refused delivery on order (returned delivery) of an item applies to all situations of refused deliveries e.g. not at home / office / etc. to receive package, product arrived late due to delivery issues and etc. We cannot be responsible for delayed shipment due to unforeseen circumstances and other situations preventing USPS, UPS or FedEx from delivering the product.

• Credit will not be given for shipping charges.
  


• A twenty percent restocking fee will also apply.
  


• Credit will be issued after the product has been received and inspected.
  

Note: The Return Policy is not applicable for accessories and replacement parts. No Refund or Replacement will be given for any accessories purchased.


DAMAGE IN SHIPMENT

Customers should not accept delivery (refuse delivery) of packages from Ergo Systems that has been damaged and or opened. We ship all products in good condition and damaged box indicates damage due to shipping. UPS insures all UPS shipped packages. Their claim procedure requires that you contact them upon receipt of the damaged goods. We cannot authorize credit for damaged merchandise unless you follow UPS procedure and they acknowledge the claim. The UPS claim telephone number is 800-742-5877. Only orders that have followed this procedure will be replaced or refunded. If you have mistakenly accepted damaged packages, we must be notified immediately to take corrective action. This is your responsibility.

Photographs of broken / damaged parts will be required for a shipping claim. Only on receipt of proper documents or product we shall ship out the replacement unit.


ORDER CANCELLATION

We process all orders received before 12:00 noon CST, on the same day. If you wish to cancel an order you must notify us before 2:00 pm CST. You may call our toll-free # 1-888-ERGOSYS. Orders cannot be cancelled by email. Once the order has been shipped out, it becomes the customer’s responsibility and the return policy is in effect.

WARRANTY REPLACEMENT

We guarantee your satisfaction with every product you order. Our warranty policy period is for one year from the date of invoice under normal, non-commercial use. For the first three months we repair or replace any defective product. After three months and up to a year, we will have to inspect the product, repair and or replace the defective parts. In the event the product is irreparable we will replace it with a refurbished unit or a new product at our discretion. Refurbished units may contain residual food or water in them. They are as good as the new products and are fully inspected.

A replacement item, if sent, does not restart or extend, the warranty period. The warranty period is effective from the original date of purchase.

All requests for warranty replacement must be accompanied by a proof of purchase and be made through the dealer or outlet from where the product was originally purchased. It is mandatory to obtain the RMA #. Please read the return policy for details.

Subject to availability of replacement products, all warranty replacement units will ship ground USPS, UPS or FedEx at our discretion. If the customer wishes to expedite this he or she will have to bear the additional shipping charges. If item is backordered, we will try to call or email the customer the status of the replacement.