Credit for refused delivery on order (returned delivery) of an item applies to all situations of refused deliveries e.g. not at home / office / etc. to receive package, product arrived late due to delivery issues and etc. We cannot be responsible for delayed shipment due to unforeseen circumstances and other situations preventing USPS, UPS or FedEx from delivering the product.
- Credit will not be given for shipping charges.
- A twenty percent restocking fee will also apply.
- Credit will be issued after the product has been received and inspected.
Note: The Return Policy is not applicable for accessories and replacement parts. No Refund or Replacement will be given for any accessories purchased.
DAMAGE IN SHIPMENT
Customers should not accept delivery (refuse delivery) of packages from Ergo Systems that has been damaged and or opened. We ship all products in good condition and damaged box indicates damage due to shipping. UPS insures all UPS shipped packages. Their claim procedure requires that you contact them upon receipt of the damaged goods. We cannot authorize credit for damaged merchandise unless you follow UPS procedure and they acknowledge the claim. The UPS claim telephone number is 800-742-5877. Only orders that have followed this procedure will be replaced or refunded. If you have mistakenly accepted damaged packages, we must be notified immediately to take corrective action. This is your responsibility.
Photographs of broken / damaged parts will be required for a shipping claim. Only on receipt of proper documents or product we shall ship out the replacement unit.
We process all orders received before 12:00 noon CST, on the same day. If you wish to cancel an order you must notify us before 2:00 pm CST. You may call our toll-free # 1-888-ERGOSYS. Orders cannot be cancelled by email. Once the order has been shipped out, it becomes the customer’s responsibility and the return policy is in effect.
We guarantee your satisfaction with every product you order. Our warranty policy period is for one year from the date of invoice under normal, non-commercial use. For the first three months we repair or replace any defective product. After three months and up to a year, we will have to inspect the product, repair and or replace the defective parts. In the event the product is irreparable we will replace it with a refurbished unit or a new product at our discretion. Refurbished units may contain residual food or water in them. They are as good as the new products and are fully inspected.
A replacement item, if sent, does not restart or extend, the warranty period. The warranty period is effective from the original date of purchase.
All requests for warranty replacement must be accompanied by a proof of purchase and be made through the dealer or outlet from where the product was originally purchased. It is mandatory to obtain the RMA #. Please read the return policy for details.
Subject to availability of replacement products, all warranty replacement units will ship ground USPS, UPS or FedEx at our discretion. If the customer wishes to expedite this he or she will have to bear the additional shipping charges. If item is backordered, we will try to call or email the customer the status of the replacement.