open all boxes immediately and check contents. We must be notified of
any damage or other problems within 2 days of you receiving your
products. In order to serve you better, we request that you also
inspect all of your products for obvious defects/blemishes within 2
days of receiving them.
We do not undertake international shipping. For any warranty issues, replacement parts/units will be shipped only within US.
DAMAGE IN SHIPMENT
Customers should not accept delivery (refuse delivery) of packages from
Ergo Systems that has been damaged and or opened. We ship all products
in good condition and damaged box indicates damage due to shipping. If
you have mistakenly accepted damaged packages, we must be notified
immediately to take corrective action. This is your responsibility.
Photographs of broken /damaged parts will be required for a shipping
claim. Only on receipt of proper documents or product we shall ship out
the replacement unit.
Credit for refused delivery on order (returned delivery) of an item
applies to all situations of refused deliveries e.g. not at
home/office/etc. to receive package, product arrived late due to
delivery issues and etc. We cannot be responsible for delayed shipment
due to unforeseen circumstances and other situations preventing USPS,
UPS or FedEx from delivering the product.
- Credit will not be given for shipping charges.
- A twenty percent restocking fee will also apply.
- Credit will be issued after the product has been received and inspected.