Shipping & Returns

Please open all boxes immediately and check contents. We must be notified of any damage or other problems within 2 days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.

We do not undertake international shipping. For any warranty issues, replacement parts/units will be shipped only within US.


Customers should not accept delivery (refuse delivery) of packages from Ergo Systems that has been damaged and or opened. We ship all products in good condition and damaged box indicates damage due to shipping. If you have mistakenly accepted damaged packages, we must be notified immediately to take corrective action. This is your responsibility. Photographs of broken /damaged parts will be required for a shipping claim. Only on receipt of proper documents or product we shall ship out the replacement unit.


    Credit for refused delivery on order (returned delivery) of an item applies to all situations of refused deliveries e.g. not at home/office/etc. to receive package, product arrived late due to delivery issues and etc. We cannot be responsible for delayed shipment due to unforeseen circumstances and other situations preventing USPS, UPS or FedEx from delivering the product.

  • Credit will not be given for shipping charges.

  • A twenty percent restocking fee will also apply.

  • Credit will be issued after the product has been received and inspected.

Copyright 2000 - 2008 Ergo Systems Inc.